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Inspection Summary

Overall summary & rating


Updated 16 June 2021

About the service

Courtfield Lodge is a care home providing personal care for up to 70 older people, including those living with dementia. The service is purpose built and accommodation is split over two floors. There were 34 people living at the service at the time we inspected.

People's experience of using this service and what we found

People living at Courtfield Lodge lived in a service that was safe. The environment had been adapted to meet the needs of people living with dementia.

People spoken with and their relatives told us they were happy with the care being provided and valued the staff.

The service had a manager in place who was in the process of becoming registered with Care Quality Commission (CQC). Both people and staff spoke positively about the manager.

The service had worked hard since the last inspection to ensure that systems and processes were in place to ensure that care provided to people was safe, and the quality of care and support was consistently monitored.

Any incidents which were deemed to be a safeguarding concern had been referred to the local authority and shared with us appropriately, meaning the service were committed to being open and honest when things had gone wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff used PPE appropriately and followed infection control practices which helped protect people from the risk of transmitting COVID-19.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (report published 11 September 2020).

Why we inspected

The inspection was prompted in part due to concerns received about medicines and risk of absconding from the service. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-led sections of this full report.

We are aware that the Local Authority are investigating some safeguarding concerns, and as such, the inspection process did not specifically address those. However, we were assured that the service was co-operating fully with this.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Courtfield Lodge on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 June 2021

The service was safe.

Details are in our safe findings below.



Updated 16 June 2021

The service was effective.

Details are in our effective findings below.



Updated 16 June 2021

The service was caring.

Details are in our caring findings below.



Updated 16 June 2021

The service was responsive.

Details are in our responsive findings below.



Updated 16 June 2021

The service was well-led.

Details are in our well-led findings below.