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Courtfield Lodge Requires improvement

We are carrying out a review of quality at Courtfield Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 5 September 2014
Date of Publication: 11 October 2014
Inspection Report published 11 October 2014 PDF


Inspection carried out on 5 September 2014

During an inspection looking at part of the service

We considered our inspection findings to answer questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well-led?

This is a summary of what we found -

Is the service safe?

We spoke with nine people who lived at the home and five visiting relatives. All of the people we spoke with were able to tell us or indicate that they felt safe living at Courtfield Lodge. No one cited any issues regarding unsafe practices or unreasonable behaviour or attitudes of staff. During our observations throughout the day of the inspection there were no issues with how staff spoke to people living at the home or any issues with how staff assisted people.

Is the service effective?

A key-worker system was now in place within the home, each person living at the home had two key-workers who were their main point of contact. Families had been made aware of this as appropriate and care plans indicated who each person's key worker was.

Is the service caring?

Each person who lived at the home had a detailed life history in place via a document entitled 'My Life Story'. They included pictures and details of peoples past life, interests, hobbies and family ties and relationships. Each story built up a very good picture of the life that each person had led and meant that it was easier for staff to relate to people and reminisce with them, particularly for those people who were unable to fully converse.

We spoke with nine people who lived at the home and five visiting relatives. The vast majority of comments were very positive, some of the comments received were as follows;

"We have no issues at all. My mum is very happy so we are happy. We can see that a lot of improvements have been made over the last few months."

"I'm more than happy with the care my wife gets. Nothing is perfect in life and if there are any issues they are sorted out on the day."

"I can't fault the staff, they work very hard and are absolutely wonderful."

"Oh yes, I'm happy here. The staff are very kind."

Is the service responsive?

We found evidence of the involvement of, and referral to, other professionals such as the speech and language therapy service, incontinence service, GP's and opticians.

Is the service well-led?

We saw that weekly internal checks were carried out by Flightcare's Care Quality Manager. These reviews looked at different areas each cycle and included checks to the physical premises as well as equipment, policies, documentation and talking to people who lived at the service, relatives and staff. Some of the examples we saw included reviews of care plans, minutes of meetings, staff training, bedrooms and the information placed on notice boards. Any actions needed were noted progress from actions previously set were detailed.