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Archived: Farm Field View Good

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Inspection Summary


Overall summary & rating

Good

Updated 8 March 2017

The inspection took place on 10th and 11th November and was unannounced.

Farm Field is registered to provide accommodation for people who require nursing or personal care. At the time of the inspection there were seven people using the service.

On the day of our inspection there was not a registered manager in place and had not been since July 2016. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However, there was a manager in place who became the registered manager following our inspection visit in December 2016.

People were safe living at the service because staff knew how to recognise and report any incidents of harm. Staff were confident that the manager would deal with any concerns that they reported.

Staffing levels were adequate to meet people’s needs. Staff told us they received an induction, training and supervision and felt supported by the management team. Staff were recruited through safe recruitment practices.

Medicines were safely administered and stored.

People received sufficient to eat and drink and their nutritional needs were catered for.

The manager applied the principles of the Mental Capacity Act 2005 (MCA) and Deprivations of Liberty Safeguards (DoLS), so that people’s rights were protected. People were asked for their consent before care and support was provided and this was respected.

People’s healthcare needs had been assessed and were regularly monitored. The service worked well with visiting healthcare professionals to ensure they provided effective care and support.

Staff did not always respect people's privacy and dignity however, the manager responded to our concerns appropriately.

People told us staff were kind and caring. People were encouraged to be independent and make individual choices. Staff were aware of people's support needs and their personal preferences.

People received care and support that was personalised and responsive to their individual needs.

People were supported to participate in activities, interests and hobbies of their choice. The complaints policy was accessible for everyone.

The management team was supportive and approachable towards people and relatives. People were involved or had opportunities to be involved in the development of the service. There were systems in place to monitor and improve the quality of the service provided.

Inspection areas

Safe

Good

Updated 8 March 2017

The service was safe.

People were protected from avoidable harm because staff understood what action they needed to take to keep people safe.

Staffing levels were adequate to meet people�s needs. Staff were recruited through safe recruitment practices.

People received their prescribed medicines and these were managed safely.

Effective

Good

Updated 8 March 2017

The service was effective.

People were supported by staff that received an appropriate induction, training and support.

People�s rights were protected by the use of the Mental Capacity Act 2005 when needed.

People's nutritional needs were met.

People had the support they needed to maintain their health and the staff worked with healthcare professionals to support people appropriately.

Caring

Requires improvement

Updated 8 March 2017

The service was not always caring.

Staff did not always respect people's privacy and dignity.

People were encouraged to be independent and make individual choices.

Staff were aware of people's support needs and their personal preferences.

Responsive

Good

Updated 8 March 2017

The service was responsive.

People received care and support that was personalised and responsive to their individual needs.

People were enabled to pursue their own interests, hobbies and goals.

Staff were clear and understood how they would manage concerns or complaints.

Well-led

Good

Updated 8 March 2017

The service was well led.

The manager was supportive and approachable and was aware of their regulatory responsibilities.

Systems were in place to monitor and review the quality of the service provided to people to ensure that they received a good standard of care.