24, 25 April 2013
During an inspection in response to concerns
Overall we saw clear evidence peoples' dietary needs had been assessed. We found detailed care plans were in place which showed the actions staff were to take to support their dietary needs. Everyone we spoke with complimented the food. Comments from people included 'I like the food here, (the provider) is a good cook. She knows what I like and 'You can see we are all well looked after.'
There were effective systems in place to reduce the risk and spread of infection at the home. One person told us, 'The staff come in and keep my room tidy.' Another said, 'I've got no complaints about the standards at the home.'
We found people who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises and equipment. This was because the provider had taken steps to provide care in an environment that was adequately maintained.