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We are carrying out a review of quality at Wythall Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 7 December 2017

Wythall Residential Home is registered to provide accommodation and personal care for older people who may live with dementia for up to 22 people. At the time of our inspection 15 people were living at the home.

We carried out an unannounced comprehensive inspection of this service on 3 November 2016. After that inspection we received concerns in relation to the safety of people, the care people received and the management of the home. As a result we undertook a focused inspection to look into those concerns. This report only covers our findings in relation to those topics. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for (location's name) on our website at www.cqc.org.uk”

Following the previous inspection we rated each of the five key questions as Good. The overall rating for the service was Good. We have not changed our overall rating of the service. However, the question ‘Is the service well-led’ is now rated as Requires Improvement.

The rating following our previous inspection was not on display within the service on our arrival. This was later seen to be in place.

There was a manager in post. This person had commenced on the process necessary to register with the Care Quality Commission although no application had been received by the commission at that time. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke with told us they felt safe living at the home. Staff had an awareness of their responsibility to report poor or potentially abusive practice. People told us they were able to get up when they wanted. Information about when people got up in the morning was included within their care plan. Care records were not always detailed such as the assistance needed in the event of a fall however staff had an awareness of people’s needs

People were supported around the home as they wished with the guidance of staff to reduce the risk of falling. Equipment was available such as hoists if needed. We saw staff administered people’s medicines and record as required. Staff were seen to respond to people’s needs throughout the day. People were able to undertake their interests and staff were seen spending time with people.

You can see what action we told the provider to take at the back of the report.

Inspection areas

Safe

Good

Updated 7 December 2017

The service remains safe.

People felt safe and staff knew of their responsibilities to report any concerns.

Staff were aware of risks to people such as mobility and how to assist people.

People received their medicines as prescribed.

Effective

Good

Updated 14 December 2016

The service was effective.

People had been supported to ensure their consent to care and support had been assessed correctly. People’s dietary needs and preferences were supported. Input from other health professionals had been used when required to meet people’s health needs.

Caring

Good

Updated 14 December 2016

The service was caring.

People received care that met their needs from staff that knew them well. Staff provided care that met people’s needs whilst being respectful of their privacy and dignity and took account of people’s individual preferences.

Responsive

Good

Updated 7 December 2017

The service remains responsive.

People were able to enjoy leisure activities.

Well-led

Requires improvement

Updated 7 December 2017

The service was not consistently well led.

There was not a registered manager in place.

The rating from our previous inspection was not displayed.

People felt the new manager had made improvements in the home. As the manager was not registered assurance on improvements were not as yet fully tested.