East View Housing Management Limited - 51 Chapel Park Road

Updated 2 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

East View Housing Management Limited - 51 Chapel Park Road is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. East View Housing Management Limited - 51 Chapel Park Road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spent time with and spoke to everyone that lived at the service and observed interactions between people and staff. We spoke to 4 members of staff including the registered manager, deputy manager and support staff. We received feedback from 3 health professionals. We spoke to 2 people’s relatives about the care and support provided. We reviewed 3 people’s support plans and 2 people’s medicine records. We were sent and reviewed documents relating to monitoring and quality assurance processes.

Updated 2 February 2023

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

About the service

Eastview Housing – 51 Chapel Road is a residential care home providing personal care to 4 autistic people at the time of the inspection. The service can support up to 4 people.

People’s experience of using this service and what we found

Right Support

People were at the centre of their care and support. Staff used innovative ways to support people to learn how to manage risks around expressing themselves and risks associated with their physical health. In doing so, risks to people had been significantly reduced and their quality of life had improved. Staff provided consistent and effective support to help people to achieve their goals. People were supported to have maximum choice, control and ownership over their medicines. Staff had ensured people had the correct support to administer their own medicines and worked constantly to remove barriers that may have otherwise prevented people from doing so. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People were supported by staff that were kind and caring. Staff knew people well and communicated effectively with people to ensure they felt understood and valued. Staff spoke with people in a dignified and respectful way and often made people laugh. Information included in people’s care plans was individual and included what was important to the person.

Right Culture:

The culture of the service was focused around empowering people to live how they chose to. Staff regularly reviewed with people what they would like to do and what they wanted their days to look like. The registered manager and management team led by example and was involved in advocating for people to receive person-centred, holistic support from both staff and other health and social care professionals involved in people’s support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 7 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection of the safe and well led key questions. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.