East View Housing Management Limited - 19 Alexandra Road

Updated 6 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

East View Housing Management Limited - 19 Alexandra Road is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. East View Housing Management Limited - 19 Alexandra Road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used this information to plan our inspection.

During the inspection

We spent time with and spoke to everyone that used the service and observed staff interactions with people. We looked at 3 people’s care plans and 2 people’s medication records. We reviewed documents relating to quality assurance at the home. We spoke with 5 staff including the registered manager, deputy manager, senior care staff and care staff.

Updated 6 July 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Eastview Housing – 19 Alexandra Road is a residential care home providing personal care to 3 people at the time of the inspection. The service can support up to 3 people. This service supports people with a learning disability and/or autistic people.

People’s experience of using this service and what we found

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff did not see people’s risks as barriers and worked with people to do what they chose to. People and staff gave us many examples of where they had achieved their goals with staff support.

People were supported by staff that were safely recruited and trained in areas that were relevant to people’s health conditions and needs. Staff understood their responsibilities around safeguarding and keeping people safe. Medicines were managed safely and where possible people were supported to administer their own medicines.

Right Care:

Staff were kind, caring and treated people with dignity and respect. People received person centred care that was tailored to their individual needs and wants. People received care that supported their needs and aspirations and focused on their quality of life.

People could take part in activities and pursue interests that were tailored to them. Staff gave people opportunities to try new activities that enhanced and enriched their lives. People that wanted to, wrote parts of their care plan with staff and were involved in recording what had happened each day.

Right Culture:

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. The atmosphere of the home was relaxed and friendly and people were comfortable and happy to live there. People were relaxed and content around staff. Staff spoke about people and their achievements proudly. The management team led by example and were fully focused on supporting people to be as independent as possible and live their best lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for East View Housing Management Limited - 19 Alexandra Road on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.