You are here

East View Housing Management Limited - 1 Johnson Close Good

Inspection Summary


Overall summary & rating

Good

Updated 18 July 2019

About the service

1 Johnson Close is a residential care home providing accommodation and personal care for up to four people. At the time of inspection, four people were living at the service. People were living with learning disabilities and autism as well as other health conditions.

The building was situated over two floors. Bedrooms were spacious, and person centred, with ensuite facilities and there were large, homely communal areas for people to relax in. There was also an accessible garden that we saw people using throughout the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The outcomes for people reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible to gain new skills and become more independent.

From what people told us and what we observed, people were safe. Staff knew risks to them well and took action to reduce areas of concern. Risk assessments were detailed and individual to people. Regular health and safety audits were completed by staff, management and external professionals to ensure that the building was safe. There were always enough staff to meet people’s needs. Before staff started working at the service, their previous experience, character and safety checks were reviewed to ensure they were suitable to work with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff all received robust training, which included areas required to meet people’s specific health and social needs. Their competency to provide the right care was regularly checked and monitored by management. People’s nutritional needs were consistently met, and they had regular involvement from health and social care professionals to promote their wellbeing.

Everyone we spoke to was complimentary about the staff team at 1 Johnson Close. We observed people to have built good relationships with staff. A relative told us, “Staff are absolutely fantastic. They are very patient and give my relative time to process things. In my opinion they are so much better than other homes.” Staff emphasised the importance of maintaining people’s independence and worked with them to improve skills. People’s dignity and respect was promoted and encouraged.

People received personalised activities based on their preferences and goals. Each activity was reviewed by people, so they only took part in activities they enjoyed. They were encouraged to spend time in the community, building links and relationships. They saw the people that were most important to them regularly.

Additional visual tools were used to support people to be able to make complaints. Any complaints made were managed in a professional and timely way, ensuring people were happy with outcomes. Staff knew people’s communication needs well and had considered this when obtaining people’s views. A new process for recording end of life wishes had been introduced so that information could be gathered in a way that would not upset people.

Everyone we spoke was complimentary about the registered manager and felt the service was well-led. Staff felt encouraged and supported in their ro

Inspection areas

Safe

Good

Updated 18 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 July 2019

The service was well-led.

Details are in our well-Led findings below.