Moor Park House Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager undertook assessments of people’s needs which were reviewed regularly. Assessments were uploaded to the electronic system and staff could access them easily via handheld devices. People’s needs and any changes were discussed during handovers. Staff assessed and considered the environment that people lived in and supported people to develop skills for independent living.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The managers used nationally recognised tools to assess people’s needs such as regarding their skin health, and risk of losing weight. This meant that care could be considered and delivered in a way that was appropriate to people living at the home. Staff had good knowledge about how to minimise the risk of falls, and we saw good practice if someone experienced a fall. Staff were aware of people’s dietary needs, such as pureed meals and diabetes, and recorded relevant information about this in daily care notes.

The provider always worked well across teams and services to support people. They shared thorough assessments of people’s needs when they moved between different services, so people only needed to tell their story once.

Staff made referrals to external agencies and people were supported with their wider health. The provider had their own physiotherapy team on-site and we saw this achieved positive outcomes. A relative said, “The physiotherapy team are brilliant; they have given my children their mum back.” Staff worked well as a team and the provider aimed to provide each person with a core team of staff.

The provider worked with a person’s previous care team and the local hospital to increase their knowledge about his complex care needs and effective strategies. An example of this was the use of a superhero teddy to reduce anxiety about the use of a tracheostomy.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to participate in activities in the home and there were several options available. People could exercise within the garden area and outside the home appropriate to their needs. There were several projects aimed at improving outcomes for people, to reduce hospital admissions and reliance on medicines, and to promote overall wellbeing.
External companies led exercise classes and supported the care staff to continue at other times. People were supported to go in holiday, and the holiday environment was accessible to different health, sensory and mobility needs.Freshly cooked meals were prepared at the home and were balanced according to people’s nutritional requirements. Plenty of choice, and fresh fruit and vegetables were available.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff monitored and recorded outcomes such as amounts of food and fluid, weights, and pressure relief care. Staff recognised a change or deterioration in people’s health and wellbeing and took appropriate steps in a timely manner.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the principles of consent and considered this throughout their caring tasks. Staff undertook mental capacity act assessments and recorded best interest decisions in people’s care records. The provider delivered relevant training to make sure staff had the right knowledge and information.

Information about how to care for someone during a cardiac arrest (do not resuscitate forms) were stored securely and easily accessible to staff and emergency services.