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Dove House Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 8 June 2019

About the service:

Dove House is a care home that provides accommodation and personal care for up to 42 older people, some of whom are living with dementia. At the time of our inspection, there were 32 people living at Dove House.

People’s experience of using this service:

Medicines were not always managed safely.

Care plans were not always personalised, and improvements were required to ensure the information contained within people’s care records was consistent. People were supported to have their end of life wishes met but this information was not always consistently recorded. The service was in the process of developing this practice.

People received enough food and drink to meet their nutritional needs, however improvements were required to make meal times a more positive experience for people. After our inspection, the area manager sent us an action plan of planned improvements. Actions had been taken to address the shortfalls we had found.

Activities for people were provided, however, these were not always meaningful for people and the service was going through the process of recruiting an activities coordinator.

There was no registered manager in place.

Further improvements were required to the systems that measured the quality and safety of the service.

People were protected from the risk of harm and abuse.

People were treated with kindness by a staff group who were caring and knowledgeable about people’s care and support needs.

People knew how to make a complaint and complaints were addressed in line with the service policy.

The senior management were in the process of improving the service to fully imbed the changes that had been and were still being adopted. People, relatives and staff spoke positively about the improvements that had been made.

Rating at last inspection:

At our last inspection in October 2018 (report published 12 January 2019) the service was rated Requires Improvement with the key question of Safe rated as Inadequate.

Why we inspected:

This was a planned inspection based on the date and the overall rating of the last inspection.

Follow up:

We will continue to monitor the service through the information we receive. We will return to re-inspect in line with our inspection programme for Requires Improvement services.

For more details, please see the full report which is on the CQC website at

Inspection areas


Requires improvement

Updated 8 June 2019

The service was not always safe

Details are in our Safe findings below.


Requires improvement

Updated 8 June 2019

The service was not always effective

Details are in our Effective findings below.



Updated 8 June 2019

The service was caring

Details are in our Caring findings below.


Requires improvement

Updated 8 June 2019

The service was not always responsive

Details are in our Responsive findings below.


Requires improvement

Updated 8 June 2019

The service was not always well-led

Details are in our Well-Led findings below.