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Ashley House Residential Home Good

Inspection Summary

Overall summary & rating


Updated 7 January 2020

About the service

Ashley House is a residential care home providing personal care to 18 people aged 65 and over at the time of the inspection. The service can support up to 18 people.

The home has 12 single rooms and 3 shared rooms. People share bathrooms and there is a communal lounge and dining area.

People’s experience of using this service and what we found

The management structure of the service had been strengthened with the appointment of a deputy manager and senior care workers. This meant a robust quality assurance system was in place. All actions and recommendations from our last inspection had been implemented.

Care plans and risk assessments were in place, providing guidance for staff on how to meet people’s identified needs. People received the support they needed to maintain their health and wellbeing. Medicines were safely managed and administered as prescribed.

People and relatives were very positive about the staff team; stating they were kind, respectful and very caring. A relative said, “It’s restored my faith that there are people and places that genuinely want to care, look after and help you.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs. Staff were safely recruited. There was an activity programme in place, which included visits from local school children and a group of befrienders. We received mixed feedback about the activities, with some people and relatives saying the staff did not always have time to organise the activities in addition to their caring responsibilities.

Staff felt well supported by the management team and said they had enough training to meet people’s needs.

There had been a marked improvement in the environment at Ashley House. Communal areas and some bedrooms had been re-decorated. More improvements were planned, including the replacement of the corridor and dining room carpets.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 25 December 2018) and there were four breaches of regulations. CQC issued two warning notices and the provider completed an action plan to show what they would do and by when to improve. CQC also met with the provider to follow up on the action we had told the provider to take.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 7 January 2020

The service was safe.

Details are in our safe findings below.



Updated 7 January 2020

The service was effective.

Details are in our effective findings below.



Updated 7 January 2020

The service was caring.

Details are in our caring findings below.



Updated 7 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 7 January 2020

The service was well-led.

Details are in our well-Led findings below.