You are here

Archived: Mydentist - Albion Road - Earby Also known as mydentist

The partners registered to provide this service have changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Updated 26 September 2016

The practice provides NHS and a small amount of private treatment to adults and children patients in the Earby area and beyond.

The dental practice has three treatment rooms one on the ground and two on the first floor. There is a waiting/ reception area, decontamination room, and kitchen and staff room /office area. Off street parking is available adjacent to the practice.

The practice has three dentists, a dental hygienist, dental therapist, three dental nurses, receptionist and practice manager.

The practice is open Monday - Tuesday 9am to 6pm, Wednesday – Thursday 9am – 5:30pm and Friday 9am to 5pm.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent CQC comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from 12 patients which all gave positive comments about the care and treatment received at the practice. The patients who provided feedback described the service overall as 'excellent'. They told us they found the staff helpful and caring and they could access appointments easily.

Our key findings were:

  • The practice was visibly clean and a number of patients mentioned that the practice was always clean and hygienic.
  • The practice had good systems to assess and manage risks to patients, including infection prevention and control and health and safety.
  • The practice had robust safeguarding processes and staff understood their responsibilities for safeguarding patients.
  • Staff were qualified and had received training appropriate to their roles.
  • Patients received a responsive service and staff treated them in a thoughtful, respectful and professional way.
  • Patients were able to make routine and emergency appointments when needed.Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • We observed that patients were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
  • The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.
  • There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions.
Inspection areas

Safe

No action required

Updated 26 September 2016

We found that this practice was providing safe care in accordance with the relevant regulations.

The practice had effective systems in

place to ensure that all care and treatment was carried out safely. For example, there were systems in place for management of medical emergencies, infection prevention and control, clinical waste control and dental radiography.

Staff were trained to deal with medical emergencies. All emergency equipment and medicines were in date and in accordance with the British National Formulary (BNF) and Resuscitation Council UK guidelines. All staff had received training in responding to a medical emergency including cardiopulmonary resuscitation (CPR). Additional CPR scenario training sessions were held throughout the year.

There were systems in place for identifying, investigating and learning from incidents relating to the safety of patients and staff members.

The decontamination procedures were effective and the equipment involved in the decontamination process was either new or had been regularly serviced, validated and checked to ensure it was safe to use.

There were maintenance contracts in place to ensure all equipment had been serviced regularly, including, the autoclave, fire extinguishers, the air compressor and oxygen.

Staff were appropriately recruited and suitably trained and skilled to meet patients’ needs and there were sufficient numbers of staff available at all times. Staff induction processes were in place and had been completed by staff.

There was evidence to demonstrate that staff had attended training in safeguarding procedures and understood their responsibilities in relation to identifying and reporting any potential abuse.

Effective

No action required

Updated 26 September 2016

We found that this practice was providing effective care in accordance with the relevant regulations.

Patients’ dental care records provided comprehensive information about their current dental needs and past treatment. The practice monitored any changes to the patient’s oral health and made referrals for specialist treatment or investigations where indicated.

The practice followed guidance issued by the Faculty of General Dental Practice (FGDP); for example, regarding taking X-rays at appropriate intervals. Patients’ dental care records included information about their current dental needs and past treatment. The dental care records confirmed, treatment, X-rays including grading and justification. The practice monitored any changes to the patient’s oral health and made referrals for specialist treatment promptly.

The practice focused strongly on prevention and the dentists were aware of the ‘Delivering Better Oral Health’ toolkit (DBOH) with regards to fluoride application and oral hygiene advice.

Staff were encouraged to complete training relevant to their roles and this was monitored by the registered provider. The clinical staff were up to date with their continuing professional development (CPD).

Caring

No action required

Updated 26 September 2016

We found that this practice was providing caring services in accordance with the relevant regulations.

We received feedback from 12 CQC comment cards. Patients were complimentary  about the dental care they received. They commented that staff had made them feel at reassured and comfortable. They also commented that they would recommend this practice to others.

We observed privacy and confidentiality were maintained for patients in reception and over the telephone. Policies and procedures in relation to data protection and security and confidentiality were in place and staff were aware of these.

Staff explained that enough time was allocated in order to ensure that the treatment and care was fully explained to patients in a way which they understood.

Responsive

No action required

Updated 26 September 2016

We found that this practice was providing responsive services in accordance with the relevant regulations.

The practice had an efficient appointment system in place to respond to patients’ needs. There was enough capacity to accommodate urgent or emergency appointments each day.

There was a procedure in place for responding to patients’ complaints. This involved acknowledging, investigating and responding to individual complaints or concerns. Staff were familiar with the complaints procedure.

Well-led

No action required

Updated 26 September 2016

We found that this practice was providing well-led care in accordance with the relevant regulations.

There was a clearly defined management structure in place and all told us they were supported

There were good arrangements in place to share information with staff by means of daily discussions and regular practice meetings, which were minuted for those staff unable to attend.

There was a range of policies and procedures in use at the practice which were easily accessible to staff.

The practice identified, assessed and managed clinical and environmental risks related to the service provided.

Key staff held the lead roles for areas such as, infection prevention and control; safeguarding, complaints and they supported the staff to identify and manage risks and helped ensure information was shared with all team members.

The practice had a system to monitor and continually improve the quality of the service through a programme of clinical and non-clinical audits.