Evesham Place Dental

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients. Staff told us, “I think everyone gives their best and tries to make the patient journey as pleasant and smooth as possible.”

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey. Patients were able to leave anonymous feedback in the suggestions box in the waiting area. Responses seen were wholly positive. The practice has a 5-star rating from 583 online reviews at the time of writing this report.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. Staff told us, “The team is respectful and kind.” “Very supportive working environment which encourages a culture of continued learning and personal development,” “I have always felt valued in my role with my leaders and colleagues,” and “It is an amazing practice, where everybody feels safe, valued and supported.”

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.