SBV Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion, and respected their privacy and dignity. A relative told us staff were kind caring and respected their relative's privacy and dignity.

Staff understood people should be treated with kindness and have their rights to privacy and dignity respected. A staff member told us, “I respect privacy, communicate calmly and respectfully, listen carefully and support people in a way that always preserves their dignity.”

The registered manager undertook checks on staff to seek assurances people were treated with kindness and compassion.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff understood how to treat people as individuals and provide care and support in line with their needs and preferences. The registered manager undertook monitoring and reviews of people’s care and support needs to make sure care plans reflected people’s individual needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff understood the importance of independence, choice and control. A staff member told us, “I support people to choose things such as what they want to wear, what to eat, or how they want their support delivered, respecting their preferences and routines.”

Care plans confirmed what people wanted to do for themselves and what support they expected from staff.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Relatives were confident to raise complaints and said action was taken to address their concerns. The registered manager was aware of when to seek advice from health professionals and the process for doing so to enable peoples immediate needs to be met.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they were happy in their roles and were able to speak to the management team about any concerns they had. One staff member said, “The service promotes openness, encourages communication, and supports staff to raise concerns or ask for guidance.”