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Inspection Summary


Overall summary & rating

Good

Updated 10 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

This inspection site visit took place on 9 November 2017 and was unannounced. It included observations, speaking with people and staff and reviewing records. The inspection was carried out by one inspector and an expert by experience who had experience of a learning disability services. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We also contacted the local authorities who are responsible for funding some people’s care for information.

We spoke with six people who used the service, four care staff and the registered manager. We looked at two records about people’s care, minutes from staff and people’s meetings, complaint and compliments file, incident forms and quality audits that the registered manager and provider had competed.

Inspection areas

Safe

Good

Updated 10 January 2018

The service was safe.

People received care and treatment from staff who understood how to keep them safe and free from the risk of potential abuse.

People told us they felt there were enough staff to meet their care and social needs and manger their medicines.

Effective

Good

Updated 10 January 2018

The service was effective.

People’s needs and preferences were supported by trained staff that understood their care needs. People made decisions about their care and support.

People told us that they enjoyed the meals that were made for them and it was what they wanted. People had accessed other health professionals when required to meet their health needs with staff support.

Caring

Good

Updated 10 January 2018

The service was caring.

People were happy that they received care that met their needs, reflected individual preferences and maintained their dignity and respect.

Responsive

Good

Updated 10 January 2018

The service was responsive. This has improved since out last inspection in August 2016 where it was rated as Requires Improvement.

People were supported to make choices and be involved in planning their care. Care plans were in place that showed the care and support people needed.

People who used the service were confident to raise any concerns. These were responded to and action taken if required.

Well-led

Good

Updated 10 January 2018

The service was well-led. This has improved since out last inspection in August 2016 where it was rated as Requires Improvement.

People and staff were complimentary about the overall service. There was open communication within the staff team and the provider regularly checked the quality of the service provided.