Our current view of the service
Updated
3 June 2025
We carried out this announced on-site inspection on 20 November 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in the London Borough of Kensington and Chelsea and provides private dental care and treatment for adults and children.
The practice was located on the first and second floors of a listed building which meant disabled access was not possible.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 15 staff, of which there were 3 dentists, 1 orthodontist, 1 specialist endodontist, 3 dental nurses, 1 trainee dental nurse, 1 dental therapist, 1 dental hygienist, 1 orthodontic therapist, 1 receptionist, 1 cleaner and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the 2 principal dentists, 1 dental nurse and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
3 June 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: “Appointments are easy to arrange, and communication is always prompt and transparent. The premises are immaculate and the atmosphere calm, quiet and reassuring." “Have had to call out of hours for emergency treatment and you cannot fault the speed in response. Late in the evening or at weekends I have had a callback, given advice or dispensed medication”. “The treatment rooms are amazing - modern, full with technology, comfortable and the TV screens a great distraction. With specialists in all aspects of dentalcare you know you are going to get the very best treatment carried out by the very best dentist”. Patients commented positively about the standards of cleanliness. “The premises are always very tidy, comfortable and clean”. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “They were very accommodating to arrange appointments that fitted with my busy work schedule. A couple of times, I needed to speak to them to arrange a further unexpected visit and they always accommodated me, even if it meant that [the dentist] had to work longer or an extra day”. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “The team are professional, reassuring, and extremely clear in explaining treatment options, costs, and aftercare”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.