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Archived: Handford House Care Home

The provider of this service changed - see new profile


Inspection carried out on 8 November 2013

During a routine inspection

To enable us to assess people’s wellbeing we spoke with three people who used the service and two people’s relatives. We also spent time sitting with people, observing the care they received and the level of staff interaction.

We observed that staff respected people’s privacy and dignity and sought their agreement before providing any support or assistance. The people we saw were relaxed, engaged with their surroundings and interacted with each other.

The people we spoke with told us they were comfortable and liked living in the service. One person told us, “The staff are kind.” Another person told us, “It’s good here, I’m comfortable.” People told us that staff always asked their consent before they supported them, one person told us, “They (the staff) are good here, I get what I need.”

One person’s relative we spoke with was complimentary about the service and said they found that the staff were caring and supportive. They told us that their relative said that they were ‘OK’ and that they, ".... always say what they mean and would say if they were unhappy."

We saw that the service had taken precautions to protect people from infection and that staff had received training in infection control and food hygiene.

We saw that the provider had an effective system in place to enable people to make complaints and that they were managed properly.

Inspection carried out on 2 August 2012

During a routine inspection

We talked with six of the people living in Handford House Care Home and some of their relatives. They told us that they liked living there, that the care staff showed them respect and worked hard to look after them. They also told us that they were comfortable in the service. One person told us that they thought the staff were friendly and helpful and another person told us that, “I was looked after very well when I moved here, which made the whole thing easier than I thought it was going to be.”

We also spent time in the unit that caters for people living with dementia. We spent an hour observing the way people were cared for. We found that staff interacted well with people and were supportive of their needs.

Reports under our old system of regulation (including those from before CQC was created)