Updated 7 May 2025
We carried out this comprehensive assessment between 13 May 2025 and 27 May 2025. This was the first assessment of the service since it registered with CQC. We looked at how Logic Care Solutions assessed people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. Logic Care Solutions is a domiciliary care service providing personal care to people in their own homes in the community. At the time of our assessment there were 40 people using the service who required support with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service provides support to older people, and younger adults. We spoke with 9 people, 6 relatives and 12 staff including the registered manager during the assessment.
We found 5 breaches of regulation in relation to person-centred care, safe care and treatment, staffing and good governance and notifying CQC of events that occur in the service. People were not always protected from avoidable harm because risk assessments were not always in place, and not always clear, comprehensive and up to date. Care plans were inconsistent. Some were very detailed to give staff clear information on how to meet people’s needs and some were sparse. Medicines were not always well managed. Systems and processes to audit and check the service were in place, however these were not always robust. We identified shortfalls in auditing processes which failed to alert the provider to the issues found at this assessment. Staff felt communication was not always effective. Staff were supported through training; however, staff had not all completed training relevant to people’s assessed needs. Staff had not always been adequately deployed at times that met people’s needs, they did not always have sufficient travel time between people they supported.
Staff were recruited safely; the provider had carried out relevant checks and gained references before staff started as well as carrying out home office right to work in the UK checks. The provider had systems and processes in place to understand the diverse health and care needs of people receiving a service. Most people and relatives were treated with respect and kindness.
We have asked the provider for an action plan in response to the concerns found at this assessment.