Thornwood Care Limited

Updated 30 June 2026

Date of assessment: 29 July to 10 August 2026.

Thornwood Care Limited is a residential care home providing accommodation and personal care support for people living with dementia and multiple needs. At the time of inspection there were 13 people living at the service. The home had a registered manager. At our last inspection in December 2018 the service was rated Good. At this inspection the rating has remained Good.

People were treated with dignity and respect by kind and caring staff who were passionate about their jobs, this was reflected in the care we observed. Person-centred care was provided in a way that encouraged people to have choice and control over their lifestyles. People and their relatives told us that Thornwood Care Limited was homely and welcoming. The outside space provided opportunities for people to grow their own vegetables and enjoy social activities with their peers.

Systems were in place to maintain a safe environment. The risks of harm and abuse were safely managed whilst balancing people’s quality of life. Staff were well trained and had the skills required to ensure that people’s individual needs were catered for. The registered manager supported and encouraged staff to develop their knowledge through ongoing training and upskilling opportunities.

Staff told us that they enjoyed working at the service and described the culture as happy and positive. The registered manager and staff knew people well, this helped them understand the needs of those they supported. The registered manager and staff worked collaboratively with professionals to support people to fully maximise their independence, health, and wellbeing. People were supported by a consistent staff team which enabled them to build positive relationships and promoted autonomy.

Governance systems were not always effective in identifying and addressing shortfalls in quality of care. For example, a medicines administration error had not been recognised or recorded through auditing. Additionally, records relating to people’s mental capacity did not consistently demonstrate that the principles of the Mental Capacity Act 2005 (MCA) had been fully considered and applied. The registered manager responded proactively to feedback during the assessment and recognised where governance systems needed strengthening to ensure that they were consistent in driving improvement.

Updated 30 June 2026

We spoke with people about their experiences of living at the service. Most people had lived there for many years and spoke positively about the support they received. People told us that they felt happy, safe and well cared for. One person said, “The staff are friendly and easy to speak to. They encourage me to be as independent as possible. I like to help where I can and they support me to do this.”

People told us they were able to express their views and preferences, and staff demonstrated a good understanding of their individual needs, routines and personalities. Our observations supported the feedback we received. People appeared relaxed and at ease in the company of staff. Interactions were warm, respectful and natural.

Feedback from relatives was consistent with the experiences shared by people. They praised the service for improving their loved one’s quality of life. Relatives described the service as providing a welcoming environment where people were supported to live meaningful lives and to be themselves. One relative told us, “[Name] has built a good rapport with staff. They are treated as an individual and have really grown in confidence to be their true self.”