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Archived: Hazelhurst Nursing Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 7 May 2016

Hazelhurst Nursing Home is located in Bishopswood, Ross-on-Wye . The service provides personal care and nursing for up to 40 older people. On the day of our inspection, there were 30 people living at the home.

The inspection took place on 22 March 2016 and was unannounced.

There was a registered manager at this home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew how to keep them safe and how to care for them in a manner which respected their choices and preferences about how their care was provided. People’s consent was sought before assisting people with their personal care, and people were given explanations by staff as they assisted them with their care needs. People were treated with dignity and respect and staff understood people’s right to privacy. People received their medicines safely and only from suitably trained staff. People were told what their medicines were for, and were given the right to refuse them.

People’s health and well-being needs were known by staff and were kept under review. When people’s needs changed, the provider was able to respond to these needs and referred to other health professionals when this was required. People were given choices in the food they ate and were supported and encouraged to keep hydrated and to eat a healthy, balanced diet. People’s individual dietary needs were known by staff and were met appropriately.

People enjoyed the activities they were offered and were involved in deciding what activities and events they would like to do. Activities were tailored to reflect people’s preferences and to prevent social isolation. People knew who the registered manager was and how to voice any complaints, suggestions or concerns. Relatives and health professionals were encouraged to provide feedback on the home and to make suggestions for improvements. Where suggestions were made, the registered manager and provider acted on these, which created a culture of openness and transparency.

Inspection areas

Safe

Good

Updated 7 May 2016

People’s individual risks were assessed and known by staff, the registered manager and provider. Staff knew how to keep people safe, and what action to take if they felt someone was at risk of harm or abuse. Staff were trained in how to use the home’s equipment and aids, which enabled them to care for people safely. People received their medicines in a safe way.

Effective

Good

Updated 7 May 2016

People’s health needs were met and referrals to health professionals were made in order to meet those needs. People were offered a choice of meals and drinks and were supported to maintain a healthy, balanced diet. Staff were provided with training and supervision which enabled them to care for people effectively. People’s consent was sought when providing care to them.

Caring

Good

Updated 7 May 2016

People were treated with dignity and respect. People were involved in the assessment of their care needs and how their care was provided. People living at the home thought staff were caring, but would have liked staff to spend more time with them.

Responsive

Good

Updated 7 May 2016

People benefited from a range of activities and were consulted about activities and events they would like to be offered. People were able to decide how to spend their activities and ‘residents’ committee’ budget. Staff responded to people’s changing health and well-being needs. People knew who the registered manager was and how to voice any concerns or make suggestions.

Well-led

Good

Updated 7 May 2016

The registered manager and provider regularly monitored the quality of care provided and sought feedback from people, staff, relatives and health professionals. Staff felt supported by the registered manager and knew, and demonstrated, the provider’s values