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Inspection Summary

Overall summary & rating


Updated 25 December 2019

About the service

Salford House is a residential home providing personal care to 25 older people. There were 23 bedrooms spread across three floors. Two of these could be used as shared rooms. At the time of our inspection there were 18 people living at the home. Some of these people were living with dementia.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were particularly responsive to people’s individual wishes and preferences and staff went out of their way to ensure people received personalised care.

There was a relaxed and friendly atmosphere in the home and people told us staff were kind and treated them with dignity and respect. We saw warm and friendly interactions between people and staff, and staff told us they enjoyed working at the home. Staff had the right skills to meet people’s needs.

People told us they were protected from avoidable harm and felt safe at Salford House. Staff understood their responsibilities to keep people safe and were confident the registered manager would investigate any concerns thoroughly.

Risks to people’s health and wellbeing had been identified, assessed and monitored. Records contained guidance to staff on how to manage risks and staff understood these. Medicines were ordered, received, stored, administered and disposed of safely. People told us staff followed good infection control processes and the home was clean and tidy.

There was a robust recruitment procedure which prevented unsuitable staff from working with vulnerable adults. People told us there were enough skilled staff to meet their health, emotional and social needs. Staff told us they had time to spend with people and we saw this during our visit.

People had enough to eat and drink and gave positive feedback about the food. Guidance was provided in care plans about how to encourage people to maintain a healthy diet and their nutritional needs had been assessed. People could eat when, where and what they wanted to.

People's needs, and preferences had been assessed before they moved into the home. People’s care and support was planned in partnership with them, those closest to them and appropriate health professionals. Records showed referrals had been made to other healthcare professionals when necessary to ensure people remained well.

The registered manager completed regular checks to ensure people received high quality and compassionate care. Where improvements were identified, action had been taken or was planned.

People knew how to complain and were confident they would be listened too. Staff provided positive feedback about the management of the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 December 2019

The service was safe.

Details are in our safe findings below.



Updated 25 December 2019

The service was effective.

Details are in our effective findings below.



Updated 25 December 2019

The service was caring.

Details are in our caring findings below.



Updated 25 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 25 December 2019

The service was well-led.

Details are in our well-led findings below.