• Care Home
  • Care home

Winnett Cottage

Overall: Good read more about inspection ratings

111 Hertford Road, Stevenage, Hertfordshire, SG2 8SH (01438) 813915

Provided and run by:
Psycare Limited

Latest inspection summary

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Background to this inspection

Updated 11 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

Winnett Cottage is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Winnett Cottage is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service about their experience of the care provided. We spoke with 3 members of staff including the registered manager and received written feedback from 1 professional.

We reviewed a range of records. This included 3 people's care records and numerous medication administration records. We inspected 2 staff files in relation to their recruitment. A variety of other records relating to the management of the service, including audits, policies and procedures, were also reviewed.

We inspected the environment and spent time observing interactions between people and staff.

Overall inspection


Updated 11 November 2023

About the service

Winnett Cottage is registered to provide residential care for up 10 people living with mental health support needs. At the time of our inspection 10 people were living at Winnett Cottage.

People’s experience of the service and what we found:

People were safe and protected from harm and abuse. The registered manager had systems to learn and share lessons from incidents. Risks to people's safety had been identified and managed. People received the care they needed because there were enough staff to support them. Staff had received training to provide people's care safely. Staff were employed following robust processes. People received their medicines safely and as they needed. People were protected against the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and registered manager were committed to the continuous improvement of the service. People and staff spoke positively about the management of the service. Quality monitoring systems were in place which helped to check various areas of the home. Staff worked in partnership with other health and social care agencies to deliver good outcomes for people. The provider regularly sought the views of people and staff about the management of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 November 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Winnett Cottage on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.