Archived: Choice Homecare Limited

At the time of inspection, the service had 12 people who used the service and 30 care workers. We spoke to the registered manager, the development manager and the office Manager. We also spoke with four care workers, one person who used the service and three family members. We looked at eight care worker files and six files of those who used the service.

We found the provider made suitable arrangements to ensure that those who used the service were helped to make decisions. A care worker told us 'I give them lots of choices about things.'

We found that people's care needs were met. We saw that each person who used the service had a care plan specific to their needs. A person who used the service told us "they're good people. They do everything to help me.'

We found that people who used the service were protected from the risks of abuse as robust safeguarding procedures were in place.

We saw that there were effective recruitment procedures in place. The registered manager told us "we introduce good quality carers whom we believe will enhance the home environment."

We saw that the provider kept in regular contact with people who used their services and regularly sought feedback information.

People with relevant qualifications, knowledge, skills and experience were employed to care for people at Choice Homecare Limited. Robust recruitment and background checks were completed before new staff joined the service. We spoke with three care workers and the managers of the service. Staff told us they had access to suitable training and their work was monitored.

The provider sought people's views on how the service was provided, carried out audits and surveys, and completed assessments of risks to monitor the quality of service provision.