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Inspection Summary


Overall summary & rating

Good

Updated 5 December 2018

Ferns Nursing Home is a care home for 39 older people. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Ferns Nursing home provides nursing care with trained nurses available throughout the day and night. The home specialises in the care of older people. The majority of accommodation is on the ground floor with a small number of rooms on the first floor which can be accessed by a passenger lift. At the time of the inspection there were 36 people living at the home.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

Why the service is rated good

Since the last inspection a new manager and nominated individual had been appointed and registered with the Care Quality Commission.

The new registered manager had begun to implement changes and improvements to the home and the care people received. People and visitors felt the registered manager and staff were very approachable and keen to listen to their views and ideas.

People felt safe at the home and with the staff who supported them. There were systems in place to minimise risks to people and staff knew how to report concerns. The environment was regularly audited and well maintained which meant people lived in a pleasant and safe environment.

People received effective care and support because their health was monitored by trained nurses who made sure they received prompt treatment to meet their individual needs. All staff received training to ensure they were practising in accordance with up to date best practice guidance and legislation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and friendly. Comments about staff included, “They chat with me quite pleasantly, if I want anything, they will do it” and “They make me feel comfortable, if I want something in particular, they run around for it”

Staff were responsive to people’s wishes and adapted care and support to meet people’s changing needs. People felt able to follow their own routines. One person told us, “It’s quite relaxed. You can do what you want to.”

People had access to a range of social activities which were inclusive of everyone regardless of their culture, background or abilities. Where people choose not to join in their privacy and independence were respected.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 5 December 2018

The service remains Good.

Effective

Good

Updated 5 December 2018

The service remains Good.

Caring

Good

Updated 5 December 2018

The service remains Good.

Responsive

Good

Updated 5 December 2018

The service remains Good.

Well-led

Good

Updated 5 December 2018

The service remains Good.