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Archived: Shoreline Nursing Home

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Reports


Inspection carried out on 3 December 2013

During a routine inspection

During the inspection we spoke with eight people who used the service and two relatives. We also spoke with the manager, the cook and three care assistants. People who used the service told us that they were happy with the care and service received. One person said, “Everything and everyone is wonderful.” Another person said, “The staff give a 100%, they get you anything you want or need.”

We were able to observe the experiences of people who used the service. We saw that staff treated people with dignity and respect. We saw that people had their needs assessed and that care plans were in place.

People were supported to eat and drink sufficient amounts to meet their needs.

We saw that the service had appropriate equipment. We saw that regular checks and servicing of equipment was undertaken to ensure that it was safe.

We saw that there was staff with the right knowledge and experience to support people.

People were protected from the risks of unsafe or inappropriate care and treatment because appropriate records were maintained.

Inspection carried out on 16, 19 January 2013

During a routine inspection

At the time of the inspection there was no registered manager in post. In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time off the inspection. Their name appears because they were still a Registered Manager on our register at the time.

We spoke with seven people who used the service, the relatives of four people, the assistant manager and five staff. People who used the service expressed satisfaction with the care and service that they received. One person told us, “They treat me like a queen, I have no complaints.” One of the relatives we spoke with told us, “It is very homely and staff are very caring.”

Where able, people could make their own day to day decisions and lifestyle choices. They could choose to sit in the lounges or spend time in their rooms. We saw people could maintain contact with their friends and family.

We saw there was a friendly and relaxed atmosphere between people living and working at the home. We observed staff interacting well with people and supporting them which had a positive impact on their wellbeing. People's views were taken into account in the assessment and care planning process.

The environment was clean and systems were in place to ensure maintenance was carried out.

Appropriate arrangements were in place for the recruitment of staff.

A complaints procedure was in place that was accessible to people and their relatives.

Inspection carried out on 2 November 2011

During a routine inspection

People told us that "it's very nice here", "I've no complaints", "I like it here it's better than where I used to live.", "I have a lovely view", "Dinner was fabulous, but I couldn't eat my peas." and "My husband visits everyday and on Sunday we have lunch together in my room."

People also said "There are activities but I don't take part, I prefer to stay in my room" and "we have a choice at mealtimes, there is a menu.", “The girls are all helpful, they come to my room to help me” and “Staff are very good, go out of their way to help you, very obliging.”

Relatives told us that “this is the best place for her so I still visit”, “I can leave her and know she’ll be well looked after.”, “If you ask for something or if something is wrong they’ll try to put it right” and “that there’s not always enough staff.”

Reports under our old system of regulation (including those from before CQC was created)