Updated 19 July 2019
Basuto Medical Centre is an independent private GP practice founded by the principal GP in 1990 (Dr Hamish McMichen- the provider). The service is located in the residential area of Parsons Green, South West London, which lies in the London Borough of Hammersmith and Fulham. The service operates from a two-storey purpose built building with wheelchair access and accessible facilities. There are four consultation rooms on the ground floor and a further consultation room on the first floor allocated to visiting practitioners.
The service provides primary medical services to fee-paying patients. Access to services are through an individual, joint or family annual subscription plan covering up to 10 GP consultations per year, or on a pay per use basis. There are approximately 7,000 patients registered with the service, 1,000 with an annual subscription plan 6,000 subscribed to pay on use.
The clinical team includes a male principal GP, and a further three employed GPs (one male and two females) who collectively work 17 clinical sessions per week. The GPs are supported by a practice manager, personal assistant secretary and two reception/administration staff.
Additional services are offered at the premises. For example, a separately registered travel service, addiction and psychotherapy services, pain management/sports medicine and Alexandra technique services.
The service operates from 8am to 6.30pm Monday to Friday. Thirty-minute consultation appointments are available throughout the day with hour-long slots allocated for annual health checks. The service provides approximately 500 GP appointments per month.
Out-of-hour arrangements are in place with a contracted provider Monday to Thursday out of hours and at weekends.
The service provides a range of primary healthcare services. These include patient consultations, annual health assessments, immunisations, post-birth baby checks at six weeks. Patients where required are referred, to other services for diagnostic imaging and specialist care. The provider is registered to provide the following regulated activities:
- Treatment of disease, disorder or injury and
- Diagnostics and screening
Further details can be found at: www. basuto.com
We inspected the main location at: 29 Basuto Road, London, SW6 4BJ
How we inspected this service
A CQC inspector led the inspection, accompanied by a GP specialist advisor.
Before visiting, we looked at a range of information that we hold about the service. We reviewed the last inspection report from January 2018 and information submitted by the service in response to our provider information request.
During our visit, we spoke with a range of staff including two GPs, the practice manager and two non-clinical staff members. We reviewed the systems in place for the operation of the service, looked a sample of key policies and protocols, recruitment and training records, incidents and complaints and patient feedback.
We also made observations of the environment and infection control measures.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.