InHealth Waterloo

Updated 22 October 2026

Date of assessment: 25 August 2026. InHealth Waterloo provides diagnostic imaging services. This assessment looked at diagnostic imaging services due to the age of the previous rating, which we rated as good.

Updated 2 June 2026

We carried out an assessment of this service on 25 August 2026. This assessment looked at diagnostic imaging services due to the age of the previous rating, which we rated as good.

InHealth Waterloo community diagnostic centre provides magnetic resonance imaging (MRI) services for adults and children over the age of 14. The service offers standard and contrast-based imaging across a range of specialities, including musculoskeletal, head and neck, urological and abdominal scans.

InHealth Waterloo has 2 MRI scanners and 4 consulting rooms used by visiting InHealth healthcare professionals such as sonographers. The 4 consulting rooms were used for ultrasounds and echocardiograms. We did not inspect these services. This report relates to the MRI diagnostic imaging services only. 

The service provides MRI scans to NHS patients, GP referrals and private patients.

In the last year the service scanned 9460 patients, seeing on average 39 patients a day. 

We rated the service as good.

During the assessment, we spoke with 10 patients and relatives or carers who used the service, and 9 staff members and leaders. We also reviewed incident data, patient records, audit data, policies, complaints and patient feedback.

We observed that staff treated people with kindness, respect and compassion, and people we spoke with consistently reported a positive experience.

Staff communicated clearly and supported people to understand their care. People were able to access services in a timely way and leaders had established governance systems to monitor quality and safety. There was a supportive and collaborative culture among staff. Staff told us they felt supported and able to raise concerns.

Staff delivered care in line with national guidance and best practice. They knew how to report incidents. Feedback and learning was shared within the InHealth Waterloo team but also across the InHealth organisation so that other community diagnostic centres could embed good practice. There were enough staff with the right skills, qualifications and experience to ensure high quality care and treatment.

Managers were visible, knowledgeable and supportive, helping staff develop in their roles. They had sound oversight of the quality of the service being delivered through effective governance and risk management systems. While staff knew the overall vision of the provider, they were unaware of local plans to achieve it.