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Abbey House Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 24 May 2019

About the service:

Abbey House Residential Care Home provides support to a maximum of 23 people and 12 people were using the service at the time of our inspection. The service is intended for older people, who may be living with a physical disability, sensory impairment or a dementia type illness.

For more details, please see the full report which is on the CQC website at

People’s experience of using the service:

Whilst the registered managers had made significant improvements in relation to the running of the home, we made a recommendation that record keeping be developed further to reflect progress made.

All areas of the home were clean and there were effective systems to audit in relation to infection control.

There were enough staff to meet people’s individual needs. People told us they felt safe and people were seen to be comfortable in their surroundings. Staff knew how to safeguard people from abuse and what they should do if they thought someone was at risk. Incidents and accidents were well managed.

People’s needs were effectively met because staff had the training and skills to fulfil their role. This included training to meet people’s complex needs in relation to living with diabetes and dementia.

Staff attended regular supervision meetings and received an annual appraisal of their performance. Staff told us they felt very well supported in their roles.

People were treated with dignity and respect by kind and caring staff. Staff had a good understanding of the care and support needs of people and had developed positive relationships with them. One person told us, “All the staff are lovely.”

People were supported to attend health appointments, such as the GP or dentist. When specialist advice was needed appropriate referrals were made.

People had enough to eat and drink and their menus were varied and well balanced. People’s meals were served in a way that respected their specific needs.

There were a range of activities to meet their individual needs and wishes and if people wanted to opt out of activities their decisions were respected.

There was a detailed complaint procedure and this was displayed so anyone wanting to raise a concern could do so.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were good systems to ensure the owner was kept up to date on the running of the service.

Rating at last inspection:

At the last inspection the service was rated requires improvement. (The last inspection was published 20/04/2018).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will review the service in line with our methodology for 'Good' services.

Inspection areas



Updated 24 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 24 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 24 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 24 May 2019

The service was responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 24 May 2019

The service was not always well-led.

Details are in our Well-Led findings below.