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Inspection Summary


Overall summary & rating

Good

Updated 28 July 2018

Holderness House is a residential care home for 33 people, some of whom may be living with dementia. There are five floors altogether, although two were smaller split levels. All are accessed by a lift and stairs. All the bedrooms are for single occupancy and there are communal rooms/areas for people to use throughout the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Staff knew how to safeguard people from the risk of abuse and harm. They completed risk assessments which helped to guide staff in how to minimise risk whilst accepting people liked to be independent. There was sufficient staff employed and they were recruited safely ensuring full employment were in place before they started work.

People’s health and nutritional needs were met. Staff contacted people’s GPs or other health professionals when required and ensured they received their medicines as prescribed. The menus provided people with a balanced diet and they were very pleased with the meals they received.

People’s needs were assessed and care plans produced, which helped to guide staff in how to care for them in the way they preferred. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us the staff were kind and caring and respected their privacy and dignity. They were supported to be as independent as possible and included in decisions such as menus and activities. There were activities for people to join in or simply watch, and the opportunity to access community facilities and events.

Staff had access to training, supervision and support which ensured they had the right skills to care for people. They all said Holderness House was a nice place to work and the registered manager was accessible and listened to them.

Management completed audits and checks so that shortfalls could be identified and addressed. People knew how to make a complaint and felt able to do so. The environment was clean and tidy.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 July 2018

The service remains Good.

Effective

Good

Updated 28 July 2018

The service remains Good.

Caring

Good

Updated 28 July 2018

The service remains Good.

Responsive

Good

Updated 28 July 2018

The service remains Good.

Well-led

Good

Updated 28 July 2018

The service remains Good.