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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. We observed staff providing support in a discrete and professional way to ensure people’s privacy, confidentiality and personal dignity was maintained.

The manager told us that "there is a range of activities available for people to engage in.” During the inspection we saw that a fashion show was being staged and a number of people attended it. We observed a separate hairdressing salon for the people who live there. The manager told us that, "the people who live here used to have their hair done in their own rooms but through consultation, it was decided to have a separate salon so peoples independence and interaction can be promoted."

We also saw evidence that included photographs and poster displays of future events being planned. A range of information was available to help people make informed decisions and know what to expect from the service.

We found that a range of opportunities were available to enable people to provide feedback about their experience of the service via use of individual discussions with staff, complaints procedures and formal questionnaires. We saw evidence of positive actions that had been taken to develop the service as a result of suggestions that people had made.

We looked at case files belonging to three people that were using the service at the time of our visit. We saw that assessments about them had been undertaken, to ensure their agreement and understanding was reached about support that was delivered.

We saw evidence that people’s weight monitoring charts were reviewed and had commented positively about this aspect of their support. We saw comments where health and social care professionals had engaged in further care activity for people with diverse health needs which ensured that people's diversity, values and human rights were respected.