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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF | 79.38 KB

Overview

Inspection carried out on 13 November 2012

During a routine inspection

People who lived in the home told us they felt respected and were involved in making everyday decisions. They also told us they had nothing to complain about but understood how to if the need arises and commented, "The staff can’t do enough for me, I am sure they have the wings of an angel" and "It's a wonderful place to live."

People told us they felt safe in the home. They also said they liked their room and the

home was clean and tidy. During our visit we also spoke with visiting relatives who confirmed the home offered excellent care and support for their relatives in the home. A relative commented that, "My mother feels safe here and personal care could not be better."

We saw from documentation that people had their needs assessed and were involved in the planning of their care. We looked at staff appraisal records which showed us staff had not undertaken an appraisal to ensure that staff training and development needs were assessed.