We carried out a review of the data available to us about Nightingales Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nightingales Homecare, you can give feedback on this service.
Nightingales Homecare provides personal care and support to people living in their own homes. The service was supporting 38 people at the time of our inspection, 34 of whom received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a reliable service from staff who knew how to provide their care in a safe way. Risk assessments had been carried out to identify and minimise any risks involved in people’s care. People’s medicines were managed safely. Staff helped keep people’s homes clean and wore personal protective equipment (PPE) when they carried out their visits.
Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The registered manager had taken action to safeguard people when concerns had been raised about people’s well-being. The provider’s recruitment procedures helped ensure only suitable staff were employed.
Staff had an induction when they started work and had access to the training they needed to carry out their roles. Staff had opportunities to discuss their performance and development needs with the management team.
People’s needs were assessed before they began to use the service. People told us their wishes and preferences about their care were listened to and incorporated into their care plans. Staff supported people to maintain good health and responded promptly if people became unwell.
People received their care from consistent staff and had established positive relationships with their care workers. People said staff knew their preferences about their care and respected their choices. Staff supported people to maintain their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives said the management team communicated well with them and kept them informed about their family members’ wellbeing. People had opportunities to give feedback about the care they received and their views were listened to. People told us they would feel comfortable raising concerns if they were dissatisfied.
The management team maintained an effective oversight of quality and safety. Audits of key aspects of the service were completed and spot checks were carried out to observe the care staff provided. Staff were well-supported by the management team. Advice was available to staff when they needed it and team meetings took place to give staff any updates they needed about people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 October 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.