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Inspection report

Date of Inspection: 10 August 2011
Date of Publication: 18 September 2011
Inspection Report published 18 September 2011 PDF | 50.21 KB


Inspection carried out on 10 August 2011

During an inspection in response to concerns

People told us that they thought that the individual carers were good and that they have a laugh. They also said that they were treated with respect. We were told that there is a "quick turnover of staff", and people do not know who their carers are. Some people said that visits are sometimes missed. We were told of concerns that proper recruitment on staff. Also, some of these staff were working on their own, with very little experience.

When we visited the service and looked at the recruitment records for staff we found that not all of the recruitment checks had been completed. When we checked a reference, we found it to have been falsified. We found that rota and daily recording sheets had been amended, and showed that inexperienced staff were not working alone, however information from people who use the service confirmed that inexperienced staff had worked alone.

We found that the home is not being managed by the registered manager, and that the manager gave us incorrect information about this. We were concerned that no consideration had been given to referring a concern about the conduct of a member of staff to the Social Services who have a responsibility for coordinating safeguarding. We had concerns that this service is not being properly or safely managed.