The Hennessy Partnership's Living Well Street, Poppy Walk & Tom Wroe

Updated 17 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 19 January 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 17 February 2022

About the service

The Hennessy Partnership's Living Well Street, Poppy Walk & Tom Wroe is a care home providing personal care to 22 people aged 18 and over at the time of the inspection. The service can support up to 32 people. There are three separate services across three floors of The Hennessy Partnership's Living Well Street, Poppy Walk & Tom Wroe and two service managers. The services are known as Living Well Street, Tom Wroe and Poppy Walk. Each floor has separate bathrooms, toilets and communal areas.

People’s experience of using this service and what we found

The passenger lift from the ground floor to the first floor Living Well Street service had not worked for a considerable length of time. After the inspection, a stair lift had been installed as an interim measure.

We have made a recommendation about maintenance management.

Medication administration was observed to be safe. However, improvement was required for the safe storage and recording of medication stock levels.

We have made a recommendation about the management of medicines.

People felt safe living at the home. Risks were well managed. The provider was in the process of recruiting care staff and was utilising agency staff to help ensure safe staffing levels were maintained. Safeguarding concerns were processed appropriately.

Staff interacted with people in a caring manner. People seemed relaxed and comfortable in the company of staff. Staff and managers knew people well and showed an understanding for the people who lived at the home. Care plans recorded people’s preferences and life histories. Relatives had a mixed response regarding the ease of contacting people during the pandemic lockdown restrictions.

Relatives were mainly positive regarding the new management team. Staff were positive about the nominated individual and the way the service was organised and run. The service used an electronic care planning system as part of their support and care planning process which included risk assessments and quality checks. The electronic quality assurance records we saw demonstrated the nominated individual maintained good oversight of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 15 November 2019).

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 15 November 2019. Two breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve dignity and respect, and good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe, Caring and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has improved to good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Hennessy Partnership's Living Well Street, Poppy Walk & Tom Wroe on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.