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Inspection Summary


Overall summary & rating

Good

Updated 8 January 2019

What life is like for people using this service:

• People were supported by staff who understood the need to ensure person centred care and to respect and listen to people. The provider ensured consistency in staff support meaning people and staff were able to build positive relationships. People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible. People received care and support based on their individual assessment, needs and preferences. Staff liaised with other health care professionals to ensure people’s safety and meet their health needs. Where staff noted a concern they quickly involved healthcare professionals, to achieve positive outcomes for people and reduce any risks.

• The provider ensured that where needed staff received specialist training based on individual needs. Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.

Rating at last inspection: We previously inspected Lovat House on 6 June 2016 and rated the service as Good.

About the service: This service provides care and support for up to 26 older people who require residential care.

Why we inspected: This was a planned inspection based upon the length of time since we previously visited the service.

Follow up:

We will monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 8 January 2019

The service improved to Good.

Effective

Good

Updated 8 January 2019

The service remains effective.

Caring

Good

Updated 8 January 2019

The service remains Caring.

Responsive

Good

Updated 8 January 2019

The service remains responsive.

Well-led

Good

Updated 8 January 2019

The service remains well-led.