Valeries Care Home and Valeries Home Care

Updated 11 May 2026

Date of Assessment: 20 May 2026 to 10 June 2026.

Valerie’s Care Home is a residential care home providing accommodation and personal care for up to 15 older people. At the time of our inspection, 15 people were using the service. It is a large, adapted building arranged over 2 floors. People had access to individual bedrooms, and the first floor was accessible via a lift.

At the last inspection, the service was in breach of regulations relating to person-centred care, safe care and treatment, safeguarding people from abuse, good governance, duty of candour and notification of incidents. At this inspection, we found the provider had made sufficient improvements and was no longer in breach of these regulations.

People received care from staff who were kind and respectful. Staff treated people with dignity and promoted their independence. People’s preferences and choices were considered, and care was delivered in a person-centred way. Staff had developed positive relationships with people and understood their individual needs.

People were kept safe. Risks to people’s health and wellbeing were assessed and managed appropriately. Care plans provided clear guidance for staff and were regularly reviewed to reflect people’s changing needs.

There were enough staff to meet people’s needs. Recruitment procedures were safe. Staff received an induction, training and regular supervision to carry out their roles effectively. Staff understood their responsibilities to safeguard people from the risk of abuse and felt confident to raise concerns. The registered manager worked with external agencies where required.

Medicines were managed safely, and people received their medicines as prescribed. Staff arranged access to healthcare services when needed.

Staff followed infection prevention and control guidance and had access to appropriate personal protective equipment (PPE).

The provider acted in accordance with the Mental Capacity Act 2005 (MCA). Where people lacked capacity to make specific decisions, relevant assessments and best interest decisions were carried out. Applications for Deprivation of Liberty Safeguards (DoLS) were made where necessary.

The service had a positive culture. The provider promoted learning and improvement. Systems were in place to monitor the quality and safety of care provision, and action was taken when required. Incidents and feedback were reviewed to identify learning and reduce the risk of recurrence.

People and their relatives were able to raise concerns and were confident these would be addressed. The provider acted in line with their responsibilities under the duty of candour.

The registered manager was visible and approachable. Staff spoke positively about the guidance they received and told us they felt valued in their roles.

Updated 11 May 2026

People and their relatives spoke positively about the care provided. People told us they felt safe living at Valerie’s Care Home. Relatives said they understood how to raise concerns or make a complaint and were confident these would be addressed appropriately.

People told us staff were caring and treated them with kindness. People appeared relaxed and comfortable in the presence of staff. Relatives consistently described the service as caring and reassuring. One relative told us, “Since they came here, [person] is a changed person. I feel so happy and [person] is definitely safe.”

Another relative told us, “I cannot fault the home at all. It’s the safest place for him. There are enough staff for the number of residents. The staff are all lovely.” A further relative said, “Valerie’s is a proper care home, not a medical institution. They are treated with love and respect.”

People’s health needs were well monitored, and staff sought timely advice from healthcare professionals when required. This meant any changes in their health were identified and acted upon promptly, helping people maintain their wellbeing.

People told us they had enough to eat and drink and were satisfied with the quality and choice of food available.

Activities were available within the service, and people were encouraged to engage in social interaction. Some people told us the activities did not always reflect their personal interests, while others spoke positively about the opportunities provided. Feedback about activities had been recognised, and the registered manager was exploring new options, including greater engagement with the local community. This demonstrated a commitment to continuously improving people’s experiences.

People were able to make choices about their daily routines, including meals and how they spent their time. Staff respected people’s preferences and promoted their independence. Relatives told us they were kept updated and were involved in their family member’s care.

During our inspection, we observed staff interacting with people in a compassionate and respectful way. Staff were patient and attentive, offering reassurance in a kind manner. Interactions were warm and person-centred.