Hertford Dental Care

Updated 27 February 2025

We carried out this announced on-site inspection with remote support from a specialist advisor on 6 October 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures generally reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Hertford Dental Care is part of Portman Dentex, a dental group provider. The practice is in Hertford and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available nearby.

The practice had 5 treatment rooms. At the time of our inspection, there was a total of 20 staff, of which there were 6 dentists, 4 dental hygienists, 1 periodontologist, 4 dental nurses, 2 trainee dental nurses, 1 receptionist, 1 administrator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.

Updated 27 February 2025

We received feedback from 12 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.