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Cotteridge House Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 11 July 2019

About the service

Cotteridge House is a residential care home providing personal care and accommodation to 11 people aged 65 and over at the time of the inspection. The care home accommodates 11 people in one adapted building.

People’s experience of using this service and what we found

People's care plans were limited in the information they provided. Risk assessments were in place but did not contain enough information to mitigate risk. Medicine processes were not always safe. People told us they felt safe and staff knew people well.

Staff received training and had been provided with an induction and felt able to approach the registered manager with any concerns. People were supported to maintain their health.

People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Staff treated people with dignity and respect. We observed positive interactions between staff and people. People told us staff were kind and caring.

The provider had a complaints procedure but there was not an easy read version available. People felt able to go to staff who would listen to them. People participated in activities and community involvement was encouraged.

Quality monitoring systems included audits on medicine, care plans and risk assessments. These systems and processes did not demonstrate safety was effectively managed. Professional advice was not always sought in relation to health needs. Information was not always shared with external agencies in relation to safeguarding.

Rating at last inspection

The last rating for this service was good. (report published 5 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.


We have identified breaches in relation to consent to care and treatment and good governance at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas


Requires improvement

Updated 11 July 2019

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 11 July 2019

The service was not always effective.

Details are in our effective findings below.



Updated 11 July 2019

The service was caring.

Details are in our caring findings below.



Updated 11 July 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 11 July 2019

The service was not always well-led.

Details are in our well-Led findings below.