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Inspection Summary


Overall summary & rating

Good

Updated 16 March 2021

Lucerne House provides residential care for up to 10 people who have learning disabilities and some associated physical and/or sensory disabilities. In addition, they also provide supported living support to people who live in their own homes. At the time of our inspection none of the supported living clients were in receipt of personal care. This inspection focussed on Lucerne House only. There were 10 people living at Lucerne House.

We found the following examples of good practice.

The home was following government guidance in relation to visitors. We were told essential maintenance visits were safely implemented in line with government guidance. For example, all visitors wore personal protective equipment (PPE) and were advised to remain socially distant from people and staff. All essential visitors had their temperature taken on arrival and they were asked to carry out a Lateral Flow Device (LFD) Covid 19 test before they could enter the home. The result was recorded.

There were plans to make alterations to the conservatory in the week after the inspection to enable visitors to see their relatives in a safe and socially distanced way. A new fogging machine had also been bought, staff had received training on its use, and the home was awaiting delivery. Some people met with a relative for a socially distanced walk and one person was taken to their relative’s house to do window visits.

The registered manager followed current guidance in relation to infection prevention and control. Alongside regular cleaning routines, additional cleaning was scheduled throughout the day and night. A new cleaner had been appointed and regular deep cleaning was carried out. The home had remained Covid free but had contingency plans in place should any person or staff come into contact with anyone with Covid 19 or test positive. All staff wore PPE and had received training on infection control, the putting on and taking off of PPE and hand washing. Individual risk assessments had been written for people and staff to consider specific risks for each in relation to any underlying health conditions or specific considerations.

A couple of months ago there had been an occasion when one person had received what they now believe to have been a false positive test for Covid 19. The registered manager told us the actions they took to ensure people and staff safety. The person concerned was isolated to their bedroom and received meals there. Laundry facilities were changed to minimise the spread of any possible infection. The person had recently learned how to use their mobile phone and was able to phone and receive calls from relatives independently. The person told us, “I wouldn’t want to do it again, but I enjoyed having my meals in my room and chatting to staff.” The registered manager told us this had been a helpful exercise to see what worked and did not work and what would need to be changed if they had an outbreak.

The registered manager told us they met virtually and in the garden with the providers who were very supportive. In addition, they had joined a What’s App group for registered mangers and found this incredibly supportive. They were able to see questions and answers from other managers who had to deal with outbreaks, and this had helped to shape their contingency plans. The main office had been moved to a new office in the garden. The old office was now a quiet lounge but could be used in the event of an outbreak as a donning and doffing area for staff.

We asked one person what they were looking forward to doing after lockdown and they said, “Seeing my family.” Staff supported to maintain contact with relatives by social media or telephone. Before our inspection we received positive feedback from a relative thanking the staff for their support and care during the lockdown. This information was shared with the manager who put it on the home’s closed Facebook page. Following this the home received five further response

Inspection areas

Safe

Good

Updated 16 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 16 March 2021

Caring

Good

Updated 16 March 2021

Responsive

Good

Updated 16 March 2021

Well-led

Good

Updated 16 March 2021