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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF


Inspection carried out on 15 January 2014

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time of the inspection.

We spoke with four of the nine people living at Lucerne House and with one person from the domiciliary service. People told us that they liked living at Lucerne House. They said that their keyworkers helped them to make plans to do the things they wanted to do.

One person in the domiciliary service told us, �I love living in my own home. I decide what to do each day and have a busy timetable.� They said, �I have a mobile phone so I can get help if I need it in an emergency.�

People living at Lucerne House told us, �My keyworker discusses my care plan with me.� Another person said, �I talk to my keyworker if I need any support.�

We observed that staff ensured that consent was obtained prior to providing care and support. We found that care plans were detailed and documented the needs of people and how they should be met. However, some of those seen had not been reviewed for several years.

There was inadequate monitoring of the systems in place for the safe management of medicines and this meant that some of the information available to staff was not up to date.

Staff told us that they received training to perform the duties of their various roles within the home. However, the home was unable to demonstrate that this had taken place. There were no systems in place to ensure that staff attended supervision meetings.

The systems in place to regularly assess and monitor the quality of the care provided were not effective.