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Inspection Summary


Overall summary & rating

Good

Updated 19 February 2019

About the service: Advanced Care is a domiciliary care agency. It provides personal care to people living in their own homes, including, older people, younger adults, people with mental health problems, physical and learning disabilities, sensory impairment and people living with dementia. At the time of our inspection approximately 130 people received care and support from this service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• People’s needs were assessed to ensure they could be met by the service.

• People received their care calls from staff they knew who were caring, helpful and friendly.

• Care calls were consistently provided at the times people expected and for the length of time agreed.

• People felt safe and were protected from avoidable harm.

• Staff knew about the risks associated with people’s care and understood how to keep people safe.

• Staff followed best practice guidance in relation to the prevention and control of infection and supported people to take their medicines safely.

• People received information about the service in a way they could understand and chose how to live their lives in the least restrictive way possible.

• Staff were recruited safely and received the support and training they needed to be effective in their roles.

• Staff respected people’s rights to privacy and dignity and promoted their independence.

• Where needed people were supported to meet their nutritional needs and to maintain their health and well-being.

• The provider had developed good relationships with health and social care professionals which assisted in improving outcomes for people.

• People were involved in planning and agreeing their care. Most care plans contained the information staff needed to provide personalised care.

• The service had received positive feedback from people and relatives who were very satisfied with the care they received and the way the service was managed.

• Systems were in place to manage and respond to any complaints or any concerns raised.

• The providers quality assurance systems supported the service to continually improve. Lessons were learnt when things had gone wrong.

• The provider was investing in new technologies to further improve outcomes for people.

At this inspection we found the evidence supported a rating of 'Good' in all areas. More information in 'Detailed Findings' below.

Rating at last inspection: Good (The last report was published on 25 February 2016).

Why we inspected: This was a planned inspection based on the date and the rating of the previous inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 February 2019

The service remained safe

Details are in our Safe findings below.

Effective

Good

Updated 19 February 2019

The service remained effective

Details are in our Effective findings below.

Caring

Good

Updated 19 February 2019

The service remained caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 February 2019

The service remained responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 February 2019

The service remained was well-led

Details are in our Well-Led findings below.