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Inspection report

Date of Inspection: 27 May 2011
Date of Publication: 24 June 2011
Inspection Report published 24 June 2011 PDF | 50.06 KB


Inspection carried out on 27 May 2011

During a routine inspection

People who use the service told us the agency carried out an assessment before the service started and that they have a copy of the care and support plan in their home. People said they had regular care workers who understood what they had to do. One person said “All the carers are good, but the morning carers are brilliant, they know mum really well, they can identify any changes in health and let me know if they are concerned about anything”. “They always talk to her respectfully and always make sure she is comfortable”. Another person said, “My carers are all nice, they do not rush me, they stay long enough to do everything they have to and always make sure I’m ok before they leave”.

People we visited told us that carers didn’t assist them to take medication, but they did put cream on their legs. Staff told us that they complete medication training and are assessed as competent before they can assist people with their prescribed medication.

People who use the service said staff were always polite and treated them with respect. Staff told us they knew what to do to keep people safe and would have no hesitation reporting poor practice to the senior staff and managers. People we spoke to said they would contact the office if they were concerned about anything but had never had cause to do this.

A recent survey completed by the agency in January 2011 show people were generally very happy with the care they receive, Comments included,

‘I am happy with all my support workers there is nothing I would improve’

‘I get along with most of my support workers’.

‘I am happy with all my carers’.

‘The agency provides excellent care’.

‘My support workers are wonderful’.

There were a few surveys that identified rushed calls, the manager had looked into this and found this applied to calls made in one area of the city. Spot checks and discussions with clients and staff had taken place to address this.