We carried out a review of the data available to us about 32 Friar Gate on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 32 Friar Gate, you can give feedback on this service.
32 Friar Gate is a domiciliary care agency providing the regulated activity of personal care. The service provides support to older people, younger adults, people with a learning disability and people who have mental health needs. At the time of our inspection there were 56 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Staff were recruited safely, there were sufficient numbers of staff with the necessary training to support people safely and meet their needs. People were protected from the risk of abuse and relatives told us they felt the service was safe. Risks to people and staff had been assessed and people’s care plans were regularly reviewed and updated. Staff supported people to maintain their health and wellbeing by accessing healthcare services which positively supported their health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
Staff understood how to promote people’s independence and ensured the care they provided treated people with dignity and respect. Staff had received training in equality and diversity and staff supported people to express their views. People’s communication needs were considered and met. The registered manager planned staff allocation in teams to provide people with continuity and allow people the opportunity to build relationships with the staff who were supporting them. Medicines were managed safely, and we were assured that the provider had sufficient infection, prevention and control measures in place
Right Culture
The service promoted a person-centred culture. The registered manager understood their responsibilities and had identified areas to improve the quality of the service through the audit systems in place. People’s needs were assessed prior to them receiving care and support from the service. People’s needs and preferences were highlighted in their care plans for staff to follow.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 25 October 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.