6 October 2022
During a routine inspection
Top Option provides personal care and support to people who require assistance in their own home. At the time of our inspection seven people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
Effective processes were not in place to ensure the safe recruitment of staff. We found gaps in staff recruitment folders.
We have made a recommendation about staff recruitment.
Medication records needed as required protocols, to ensure staff had the information they needed to provide medicines safely.
Audits and quality assurance were in place but needed some improvement to ensure the service continually improved and provided positive outcomes for people.
We have made a recommendation about quality assurance processes.
We received positive feedback on the service. One person said, ''The registered manager is very kind, considerate and passionate about the service and the staff always go above and beyond for us.'' There were appropriate levels of staff to support people. People were safeguarded from the risk of abuse. Staff had received appropriate training to support people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 27 September 2021 and this is their first inspection.
Why we inspected
This was a planned inspection of a newly registered service.
We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.