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Inspection Summary


Overall summary & rating

Good

Updated 30 January 2019

About the service: Sutton Court is a residential care home for people living with a learning disability and/or autism and other complex needs. It is registered to provide personal and nursing care for up to 10 people; at the time of inspection the home was full. Sutton Court is a large, detached building close to the centre of Worthing. Accommodation is provided over two floors and communal areas include a sitting room, dining room and kitchen. People have their own rooms and access to gardens at the rear of the home.

People’s experience of using this service: We observed people were comfortable in their surroundings and felt safe and happy. One person spoke with us at length about their life at the home and how they spent their time. The person was relaxed and confident to have a conversation with us and took pleasure in showing us their room. Throughout the inspection, we observed positive interactions between people and staff, underpinned with banter and laughter. Staff spent time with people and listened patiently to any concerns they might have. People were treated with dignity and respect and had the privacy they required.

People were safe and were supported by staff who were trained to recognise the signs of any potential abuse. Staff had been trained in safeguarding and knew what action to take if they had any concerns about people’s safety. People’s risks were identified and assessed appropriately. Any accidents or incidents were recorded and lessons learned to prevent any reoccurrence. There were sufficient staff to meet people’s needs, to enable them to engage with activities outside the home and to attend health appointments. People were supported by staff whose suitability was checked at recruitment. People’s medicines were managed safely.

Before they came to live at the home, people’s needs were fully assessed to ensure that staff could meet their needs appropriately. Staff completed training and were experienced in their roles to provide effective care to people. Staff received regular supervisions and an annual appraisal. People were encouraged with a healthy diet and contributed to the planning of menus. People had access to a range of healthcare professionals and services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed in the information and guidance provided to staff. Staff encouraged people in decisions relating to their care and in planning long and short-term goals. People chose their keyworker who supported them to make choices and to plan the activities they wanted to do. The provider had an accessible complaints policy so people understood how to make a complaint. No complaints had been received. No-one living at the home required end of life care at the time of the inspection.

People at the home knew the registered manager and the home manager well. People were comfortable in the company of the managers and support staff. Staff felt supported by the provider and the managers and felt that any suggestions would be listened to. People, relatives and staff felt the home was well run. They were asked for their feedback about the home through surveys and at meetings. Suggestions were welcomed and used to drive improvement as needed. A range of quality assurance systems measured and monitored the quality of care and the service overall, which was of a good standard.

This service met the characteristics of Good in all areas. More information is in the ‘Detailed Findings’ below.

Rating at the last inspection: Good. The last inspection report was published on 5 July 2016.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with CQC sc

Inspection areas

Safe

Good

Updated 30 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 30 January 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 30 January 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 30 January 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 30 January 2019

The service was well-led

Details are in our Well-Led findings below.