You are here

Inspection Summary


Overall summary & rating

Good

Updated 28 October 2020

We found the following examples of good practice.

There were clear procedures for all staff and visitors on entry to the service. Everybody had their temperature checked, were asked to sanitise their hands and wear a mask. The provider had developed a visitor’s code of conduct and had told everybody's’ families about the infection control procedures at the service.

The provider had hired a suitable venue for visits to take place during the winter. This venue was for their sole use and facilitated social distancing. Family members were requested to bring their own food and drink and people from the service did the same.

Staff working at services across the Orchard Vale Trust had developed online activities on Zoom, called ‘The Hive’. This offered Zumba, yoga and music. People’s families were able to join in.

Staff at Northcroft facilitated a holiday at home as people could not go away due to risks. People were supported to camp out if they wished and had a barbecue, camp fire and bar.

Staff members wore masks at all times and other personal protective equipment (PPE) as needed. Where possible staff maintained social distance from people. Staff arranged to have their breaks separately from people, so they could eat without increasing people’s risk of exposure.

The provider had developed policies and procedures to promote and maintain safe infection control procedures across all their services. The operations manager was in charge of sourcing all PPE. The chief executive liaised with Public Health England (PHE) and kept updated with all guidance; this was disseminated to staff.

Northcroft did not have any vacancies and had not admitted anybody since the start of the pandemic but had access to the Orchard Vale Trust policy and procedure on admission.

Staff were tested for Covid-19 weekly and people living at the service monthly. Staff had all received training in infection control. The provider had carried out an audit of infection control and implemented any identified actions. There was a regular schedule of cleaning at the service and we noted that the premises were clean, well-aired and smelt fresh.

The provider had a contingency plan in place for any outbreak or suspected outbreak of Covid-19 and had plans in place should people need to isolate.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 October 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at part of this key question.

Effective

Good

Updated 4 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 4 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 4 September 2019

The service was well-led.

Details are in our well-Led findings below.