Abafields Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

People looked clean and well presented, although we found people’s personal care records were not always accurately completed meaning we could not be sure certain tasks were being completed by staff. This included records relating to oral hygiene, nail care and baths/showers. The acting manager said they would arrange for this concern to be discussed with staff about the importance of keeping accurate records.

People (or relatives) told us there were not enough activities or trips out taking place. We did not see any evidence of activities taking place for people throughout the course of the inspection and observed people sat in lounge areas for long periods throughout the day The television was on for long periods, although nobody was watching it, or asked if they wanted to change the channel. One person said, “We don’t have anyone who could spend time with us doing activities and they don’t have the time. It would be nice if there were activities going on for us, it can get very boring at times.”

People were supported to be as independent as possible by staff. This included eating and drinking, mobilising and completing aspects of their personal care. People were supported to maintain relationships with friends and family who could visit the home throughout the day.

People felt they were treated with dignity, respect and were well supported by staff. People could have a shower when required. Staff knew people well including their needs, likes and dislikes and were all spoken with using their first names. Staff provided tea, coffee, soft drinks, and biscuits to people in the morning. Sugar free alternatives were provided to 2 people with diabetes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.