The Care Quality Commission

Archived: Ravendale Hall Residential Care Home

East Ravendale, Ravendale, Grimsby, Lincolnshire, DN37 0RX (01472) 824121

Provided and run by:
Cleethorpes Care and Nursing Limited

All Inspections

5 April 2013

During a routine inspection

People told us they were respected and their dignity was upheld. One person said, 'It's very good. They will do anything to help, including shopping.' A relative told us, 'We need places like this for people.'

A person said, 'They support me with my care, very much so; my plan of care is discussed with me.' Another person told us, 'The care is very convenient. I feel very comfortable and warm.' A relative told us, 'They do their best. I have never seen a member of staff ignoring people or doing anything they shouldn't be which to me is good.' Another relative said, 'My relative falls but this has been addressed and she is getting as much care and attention as she could. I am quite happy with her care.'

People we spoke with said they felt safe in the service. A relative told us,' She is safe here. I have never witnessed any abuse and I feel quite comfortable.'

People's comments about staff included; 'They have been all right with me,' 'Staff are nice and helpful,' and 'They are all so kind and friendly and nothing is too much trouble.' Relatives told us; 'You can't fault the staff at all; there have been quite a few changes; I get on all right with the staff,' and 'The staff are very kind and very caring.'

Meetings for residents and families to meet with the managers of the service were held at least quarterly. People received surveys. The results of surveys sent out in 2012 were displayed. One relative told us, 'I complete surveys and the manager does listen.'

15 August 2012

During a routine inspection

People we spoke with were very positive about the care and support they received and they confirmed they had been involved in planning their care. They told us they were well cared for. Comments included 'I think I get well cared for.'

People we spoke with told us that they felt safe living in the home. Comments included, 'Yes, I feel safe here.'

People we spoke with were very positive about the staff who worked in the home and they thought there was sufficient staff to meet their needs. Comments included, 'There is always someone around to help.'

People we spoke with confirmed they were able to give their opinions on how the service was run. Comments included, 'We have had questionnaires about the meals recently and following this the meals were changed'

14 December 2011

During a routine inspection

People we spoke with were very positive about the care and support they received. They told us they liked living at the home and confirmed they were supported to make choices and decisions about the care they received. Comments included: 'The place is very good, I've no worries', 'It's super, they look after everything' and 'We spend our time as we wish, the staff are always there if we need them.'

People we spoke with told us they felt safe and that they liked the staff. One person told us: "The girls are wonderful', 'Nothing is too much trouble for the staff' and another person said 'All of them are friendly and nice.'

People using the service appeared relaxed and comfortable in their surroundings and were supported where possible to choose how they spent their time. We observed people using the service participating in a range of activities during the inspection.