The Care Quality Commission

Archived: Mobile Care

Thorpe House, 25-26 King Street, Hereford, Herefordshire, HR4 9BX (01432) 268406

Provided and run by:
Mrs Sara Humphries

Important: The provider of this service changed. See new profile

All Inspections

3 October 2012

During a routine inspection

We spoke with two people who used the service and the relatives of two others. One person sent us their views a few weeks before we inspected. Most people were pleased with the care and support that they received. People told us that they were happy with the carer workers who visited them and found the service reliable. One person told us, "I trust them implicitly" and another said that their care was, "really, really good - all very satisfactory".

People were regularly asked for their views about the service by means of satisfaction questionnaires. Senior staff visited a sample of people throughout the year to check that they were happy with their care from the agency. One relative told us the care workers were "first class, absolutely wonderful". One person said that any problems were always dealt with well. We saw that people's concerns had been acknowledged promptly and looked into thoroughly.

People told us that they felt safe with the agency's staff. The staff knew what to do if they were concerned that someone might be at risk. The manager and senior staff reported any concerns so that they could be looked into under local safeguarding arrangements.

We saw that there was a clear process in place to ensure that appropriate checks were undertaken before staff began work. We spoke with three care workers who all told us they were happy working for the agency and enjoyed their work. They felt well supported by the manager and office staff.