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Age UK - Stafford & District Care Services Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 11 June 2019

About the service: Age UK Stafford and district is a domiciliary care agency that was providing personal care to 19 people in their own homes at the time of the inspection.

People’s experience of using this service:

The recording on the medication administration records required strengthening. People were not always safely supported with their medicated creams as guidance to staff was missing. We have made a recommendation that the service review the NICE guidelines for managing medicines for adults receiving social care in the community and ensure medicine management systems are in line with this.

There was no documentation in place to record capacity assessments and best interests’ decisions under the Mental Capacity Act 2005.

Governance systems required strengthening. The providers quality monitoring system systems did not identify improvements and drive good care.

People were protected from the risk of cross infection as appropriate measures were in place.

People were protected from potential abuse and were supported by safely recruited staff.

People were supported to access healthcare services.

People’s needs, and preferences were met by suitably trained staff who knew them well.

Where the provider had a responsibility to support people they had enough to eat and drink to maintain good health.

People were treated with respect and were well supported by staff.

People’s privacy and dignity was maintained, and their independence promoted.

People received personalised care and knew how to complain if necessary.

The registered manager was approachable to both staff and people.

Rating at last inspection: Good (last report published 30 September 2016)

Why we inspected: This was a planned inspection based on the last rating.

Follow up: We will continue to monitor this service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 11 June 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 11 June 2019

The service was not always effective

Details are in our effective findings below.

Caring

Good

Updated 11 June 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 June 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 11 June 2019

The service was not always well-led.

Details are in our well-led findings below.