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Age UK - Stafford & District Care Services Good

We are carrying out a review of quality at Age UK - Stafford & District Care Services. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 30 September 2016

This inspection took place on 19 September 2016. At our previous inspection in 2014 we had no concerns in the areas we inspected.

Age UK Stafford and District Care Services provide personal care to people in their own homes. At the time of the inspection 37 people were using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from abuse and the risk of abuse as staff and the manager followed the correct procedures and reported potential abuse to the local safeguarding authority for further investigation.

Risks to people were assessed and minimised through the effective use of risk assessment and staff knowledge of people and their risks.

There were sufficient numbers of suitably trained staff to keep people safe. Staff had been employed using safe recruitment procedures to ensure they were of good character.

Staff had been trained to administer people's medicines safely.

The Mental Capacity Act 2005 (MCA) is designed to protect people who cannot make decisions for themselves or lack the mental capacity to do so. The provider worked within the guidelines of the MCA to ensure that people consented to their care, treatment and support or were supported to consent with their representatives if they lacked capacity.

People's planned care was personalised and met people's individual needs and preferences. The provider had a complaints procedure and most people knew how to use it.

Staff were supported to fulfil their role effectively. There was a regular programme of training that was relevant to the needs of people, which was kept up to date.

People were supported to eat and drink to maintain a healthy lifestyle dependent on their specific needs and choices.

When people became unwell staff knew what to do and responded and sought the appropriate support.

People told us that staff were kind and caring and their privacy was respected.

The provider had systems in place to monitor the quality of the service.

Inspection areas

Safe

Good

Updated 30 September 2016

The service was safe.

People were safeguarded from abuse as staff knew what to do if they thought someone had suffered abuse.

People's risks were assessed and minimised through the safe, effective use of risk assessments.

There were enough suitably trained staff to keep people safe.

People's medicines were managed safely by medication trained staff.

Effective

Good

Updated 30 September 2016

The service was effective.

People received care that was effective delivered by staff who were supported and trained to fulfil their role.

People consented to or were supported to consent to their care and support.

People were encouraged to eat and drink sufficient amounts to remain healthy.

People's health care needs were met when they became unwell or their needs changed.

Caring

Good

Updated 30 September 2016

The service was caring.

People were treated with dignity and respect.

People were supported to express their views on the service.

People's privacy and dignity was maintained.

Responsive

Good

Updated 30 September 2016

The service was responsive.

People received personalised care that met their individual needs.

Complaints were managed, responded to and acted upon.

Well-led

Good

Updated 30 September 2016

The service was well led.

There was a registered manager in post.

The registered manager supported staff to train and grow in their roles.

There were systems in place to monitor the quality of service being provided.